Refund and return policy

All sales are final

Every package is paid in full at checkout, and payment is non-refundable. Once you have paid there is no refund, no partial refund, no credit, and no cancellation — whether or not work has started, and whether or not you decide the project is no longer right for you.

This applies to packages, add-ons, and any additional work quoted and approved separately.

Why it works this way

These are custom, made-to-order services rather than goods. Capacity is deliberately limited and a booked project reserves a place in the schedule that cannot be resold, so the commitment has to run both ways.

Work begins immediately on payment. By completing checkout you are asking us to start straight away, and you acknowledge that you give up any statutory cancellation or cooling-off period that would otherwise apply.

There is nothing to return

Nothing physical ships, so there is nothing to return. Deliverables are code, designs, and content, transferred to you digitally.

What you get instead

Rather than a refund window, every package includes revisions and a defined approval process so problems are caught while they are still cheap to fix. You see the work in a browser as it is built, not as a reveal at the end.

Each package states its revision allowance, and each includes a post-launch support period during which defects in our work are fixed at no charge.

If the direction is wrong, say so during the revision rounds. That is what they are for, and it is a far better outcome than a refund for either of us.

Monthly plans are different

The Autopilot care plan is billed monthly in advance. You can cancel it at any time with one email and keep your site exactly as it is.

Cancelling stops the next payment. The month already paid for is not refunded, and service continues to the end of it.

Chargebacks

If something has gone wrong, email us first — most things are fixable in a day and we would much rather fix them.

Raising a chargeback against work that has been delivered is a breach of these terms. We will contest it with the project record, and we may suspend delivery and revoke any licence granted until it is resolved.

Questions before you buy

If anything here is unclear, ask before paying rather than after. Email hello@iotatron.xyz or call (614) 285-7565 and you will get a straight answer within one business day.